Peregrine OS Scheduling
Pilot LaunchPeregrine OS Scheduling goes live March 10 at Wickenburg Community Health Center. Our scheduling team and providers now work inside a product we built. We own the data. We own the decisions. This is the infrastructure everything else builds on.
We're starting with Traci Burks, PMHNP and Angela Walthers, LCSW. Holly is managing the product side of the Wickenburg account through the pilot.
Peregrine OS Scheduling will be live across all of Peregrine Health by May 1.
Emma at Scale
Multi-PartnerEmma is live at Wickenburg, HealthPoint, and Arcare. Florida is next. We're actively working with HCN to get their data ready for deployment.
Most healthcare organizations are still debating whether AI belongs in patient engagement. We're past that. Emma is running thousands of patient interactions a week across multiple FQHCs. Confirming appointments, reducing no-shows, recovering lapsed patients, and routing complex cases to staff. This is AI doing real clinical operations work, at scale, in one of the hardest-to-reach patient populations in the country.
| Metric | Q2 2025 (Pre-Emma) |
Q3 2025 | Q4 2025 | Q1 2026* |
|---|---|---|---|---|
| Manual Time | 7 hrs/day | 3.5 hrs/day | 0.25 hrs/day | 0.25 hrs/day |
| Calls Completed | 25-35/day | 77/day | 128/day | 174/day |
| No-Show Rate | 20% | 16% | 13% | 12% |
| Rescheduled Rate | 9% | 11% | 17% | 19% |
| Completed Visits | 1,648 | 1,705 | 2,146 | 1,893 |
| Scheduled Visits | 2,909 | 2,938 | 3,886 | 3,262 |
| Appointment Wait Time | 85 days | 52.4 days | 38.6 days | 16.5 days |
| *Q1 results from 1/1/26-2/27/26 | ||||
Peregrine Goes AI-Native
InternalIn 1879, Thomas Edison demonstrated the electric light bulb.
At the time, many people were uneasy about electricity. The idea of invisible power running through wires into homes felt dangerous and unnatural. Cities debated whether electrical systems should even be allowed.
This fear wasn’t irrational. Electricity was new and poorly understood. Often in the unknown, our human instinct is to assume risk before we can see possibility.
History repeats.
The printing press, the steam engine, electricity, and the internet. Each of these technologies marked a new industrial era. Not just new tools, but systems that reorganized how the world worked.
We are living through another one now.
Artificial intelligence is simply the next form of technology. But like the shifts before it, its impact will be enormous. It will reshape how work happens, how decisions are made, and how entire industries operate.
This shift is not just technological. It is geopolitical, economic, and environmental. It will advance nearly every sector at the same time.
At Peregrine, we believe we have a responsibility to recognize the magnitude of this moment.
We’re not experimenting with AI. We’re building with it to expand access to care and strengthen the systems that support patients and providers and our business.
These are unprecedented times. The question isn’t whether this transformation will happen. The question is what we choose to do with it.
At Peregrine, we have a responsibility to expand access to quality behavioral health care in underserved communities. We will use the technologies reshaping this era to help make that possible.
What's Next
- Peregrine OS Scheduling live everywhere by May 1. Rollout plan in progress
- HubSpot as a patient CRM. Command center for scheduling and outreach
- Clinical transcription and evidence search for providers
- Agentic workflows across the platform
Field Notes
Product Girlies