Propio ONE is a Zoom app that connects you with a live professional interpreter in seconds — right inside your active meeting. This guide covers everything you need: when to use it, how to connect, best practices during interpretation, and how to end the session cleanly.
Already in a Zoom meeting and need an interpreter now? Follow these five steps.
The Invite Interpreter panel. Access Code and Join Link are pre-filled — only the Language needs to be selected.
Propio ONE runs entirely inside Zoom. There is nothing to install before a visit.
| Item | Details |
|---|---|
| Active Zoom meeting | You must be in a live Zoom session — Propio connects directly to your meeting room. |
| Propio ONE app added to Zoom | The app is pre-configured for your Peregrine account. If you don't see it under My Apps, contact your Peregrine support contact. |
| Organization Access Code | Your organization's code is pre-filled in the panel — you do not need to memorize or enter it manually. |
| Patient's language | Know which language the patient needs before opening the panel so you can select it quickly. |
This code is pre-loaded into the Propio ONE app and will appear automatically when you open the Invite Interpreter panel. Keep this for reference:
A detailed walkthrough of the full connection flow from inside a live meeting.
In your active Zoom meeting, look at the bottom toolbar. Click the Apps button (grid icon). If you don't see it, click More and look for Apps in the menu.
Click Apps in the Zoom toolbar — it is highlighted in green above.
The Apps panel opens on the right side of your meeting. Under My Apps, you'll see Propio ONE listed. Click it to open the interpreter panel.
Propio ONE appears under My Apps. Click it to open the interpreter panel.
The Invite Interpreter panel opens. The Access Code and Join Link URL are already filled in — you only need to select the language.
After clicking Connect, Propio will display a success confirmation:
The success screen. Click Close — the interpreter is now joining the meeting in the background.
Click Close to dismiss the Propio panel and return to your active meeting. The interpreter will join the call within a few seconds. You'll see them appear as a new participant.
Working with a live interpreter requires a slightly different communication style. These practices ensure clear, accurate interpretation.
| The Interpreter Will | The Interpreter Will Not |
|---|---|
| Interpret everything said accurately and impartially | Summarize, paraphrase, or skip content |
| Maintain confidentiality | Give their personal opinion or advice |
| Interpret for all parties in the call | Speak on behalf of the patient outside the session |
| Alert you if clarification is needed | Make clinical decisions or recommendations |
The interpreter session ends when the Zoom meeting ends. There is no separate disconnect step required.
When you end or leave the Zoom meeting, the Propio interpreter connection closes automatically. You do not need to reopen the Propio panel or take any additional action.
If you need to dismiss the interpreter before the meeting ends (for example, if a different interpreter is needed or the connection is poor):
The app should be pre-installed under your Peregrine Zoom account. If it's missing, click Add Apps in the Apps panel and search for "Propio ONE," or contact your Peregrine support contact to have it added to your account.
No — do not proceed without the access code. It authenticates your organization's account with Propio. Contact your Peregrine support contact, who can confirm the code is configured correctly for your account.
Most connections complete within 30–60 seconds for high-demand languages like Spanish. Less common languages may take slightly longer. You'll see the interpreter appear as a participant when they join.
Propio supports over 200 languages. Scroll through the dropdown — it is extensive. If the language is truly not listed, contact Propio directly via your organization's account for guidance on rare language requests.
Propio ONE is a Zoom-based service. For in-person visits requiring interpretation, use your clinic's standard interpretation protocol. Contact your market operations contact for guidance on in-person language services.
Return to the Propio ONE app panel, end the current session if prompted, and reconnect by selecting the language and clicking Connect to Interpreter again. Most reconnections happen within 30 seconds.
No patient PHI is transmitted through the Propio app itself — only the meeting access link is shared. Interpreters follow HIPAA confidentiality standards and are bound by professional non-disclosure requirements. Do not share patient names, MRNs, or other identifiers directly with the interpreter unless required for the visit.
Questions about Propio or interpreter services? Contact your Peregrine Health support team.